Refund Policy

Refund Policy

Refund Policy

Effective Date: November 8, 2025

Suggested text: At Serius Audio (https://seriusaudio.com/), we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer refunds under the conditions outlined below.

Eligibility for Refunds

Suggested text: To be eligible for a refund:

  • The product must be unused, undamaged, and in its original packaging.
  • Refund requests must be made within 7 days of receiving your order.
  • You must provide a valid receipt or proof of purchase.

Note: Products showing signs of use, damage, or missing accessories may not qualify for a refund.

Non-Refundable Items

Suggested text: The following items are non-refundable:

  • Customized or special-order products.
  • Items purchased during clearance or final sale.
  • Gift cards and downloadable digital products.

Refund Process

Suggested text: To request a refund, contact our support team at support@seriusaudio.com with your order details. Once approved, you will receive instructions for returning the product.

After we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method.

Shipping Costs

Suggested text: Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). For defective or incorrect products, we cover the full return shipping cost.

Damaged or Defective Products

Suggested text: If you receive a damaged or defective item, contact us within 48 hours of delivery. Send clear photos and a description of the issue to support@seriusaudio.com. We will review your case and provide a replacement or full refund if applicable.

Late or Missing Refunds

Suggested text: If you haven’t received your refund, please check with your bank or card provider as processing times may vary. Allow 5–10 business days after our confirmation. If you still have not received it, contact support@seriusaudio.com.

Contact Information

Suggested text: If you have questions regarding this Refund Policy, contact us:
Email: support@seriusaudio.com
Website: https://seriusaudio.com/