Return Policy
Return Policy
Return Policy
Effective Date: November 8, 2025
Suggested text: At Serius Audio (https://seriusaudio.com/), we want you to be completely satisfied with your purchase. If you are not satisfied, you can return eligible products under the conditions outlined below.
Eligibility for Returns
Suggested text: To qualify for a return:
- The product must be unused, undamaged, and in its original packaging.
- Return requests must be made within 7 days of receiving your order.
- Proof of purchase (receipt or order confirmation) is required.
Note: Products that are used, damaged, or missing accessories may not be accepted for return.
Non-Returnable Items
Suggested text: The following items are not eligible for return:
- Customized or special-order products.
- Items purchased during clearance or final sale.
- Gift cards and downloadable digital products.
Return Process
Suggested text: To return a product, contact our support team at support@seriusaudio.com with your order details. Once your return is approved, we will provide instructions for returning the product.
After we receive and inspect the returned item, we will notify you regarding the approval of your return. Approved returns will be processed according to our Refund Policy.
Shipping Costs
Suggested text: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item). For defective or incorrect items, we cover the full return shipping cost.
Damaged or Defective Items
Suggested text: If you receive a damaged or defective item, contact us within 48 hours of delivery. Provide photos and a description of the issue to support@seriusaudio.com. We will review your case and provide a replacement or full refund if applicable.
Contact Information
Suggested text: If you have any questions regarding this Return Policy, please contact us:
Email: support@seriusaudio.com
Website: https://seriusaudio.com/